Privacy Policy & Cookie Policy

For the purposes of the Data Protection Legislation, we are the controller of your personal data. This means that we are responsible for deciding how we hold and use personal information about you.

Personal data we collect

Personal data means information which relates to an identified or an identifiable individual. We may collect, use, store and transfer various types of personal data relating to your identity, contact details, profile, profession, usage of our website and website services, and our networking and professional interactions with you.

Types of personal data we may collect...

Identity data
Such as; Name; title
Contact data
Such as; Address; email; telephone number
Profile data
Such as; Interests; preferences; feedback and survey responses
Professional data
Such as; Job title; name of business or organisation; professional credentials; professional contact details, behavioural patterns.
Usage data
Such as; Services you signed up to (e.g. our blogs); events you attended or expressed interests in.
Enquiries data
Such as; Details of enquiries submitted via our website or emailed to hello@perform-platform.com
Technical data
Such as; internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Before you disclose to us the personal information of another person you must ensure that you have a lawful basis to do so. For information on when and how you can lawfully disclose personal data, please see the Information Commissioner’s Office Guide to the General Data Protection Regulation.

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Special categories of data

We may also collect certain special categories of personal data about you via our behavioural profile survey that you complete. More specifically we may collect the following:

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Biometric data

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Such as; Behavioural characteristics such as communication preferences, working styles and motivations.

Anonymised data

We may also collect, use and share anonymised, aggregated data (including anonymised biometric data) for any purpose including marketing, scientific research, statistical or machine learning purposes. Anonymised data may be derived from your personal data but is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate information on how you use our website to calculate the percentage of users accessing a specific website feature.

How we collect personal data

We collect most of this information from you direct. However, we may also collect information from other sources.

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Type of source...

Your use of our website
Such as; when you sign up to our mailing list; submit an online enquiry; subscribe to our blogs; complete a survey; or give us your feedback.
Direct interactions with you
Such as; when you contact us first (e.g. by phone or email); when you sign up or attend our seminars or networking events; when you give us your business card; when you register interest in our services; when you sign up to our behavioural profile survey.
From publicly accessible sources
Such as; your website; your professional profiles on social media platforms (e.g. LinkedIn, Instagram, Facebook, Twitter); professional networking groups and databases

‍Directly from a third party
Such as; another organisation or professional who told us that you would like to hear from us
Automated technologies or interactions
Such as; As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy.



How and why we use personal data

Under the Data Protection Legislation, we can only use your personal data if we have a proper reason for doing so, for example, because you have given us your permission, or for our legitimate interests or those of a third party. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

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Contract

We will use your personal data if we need to do it to perform our obligations under a contract with you, or if it is necessary for a contract which we are about to enter with you. For example, if we need to:

• register you as a new customer and administer your account;
• provide our behavioural profile survey results to you including processing your biometric data so long as you have also provided explicit consent for us to do so (please see below for further details);
• manage our relationship with you (e.g. to respond to your enquiries or to notify you about changes to our products/services);

• ​provide technical support.
  

Consent

We rely on consent as a legal basis for processing your personal data:

• to place cookies on your device (please see our Cookie Policy for further details);
• ​if you are an individual, and we want to send you marketing emails which you did not previously subscribe to or otherwise request; and​
• ​if we want to share your details with a third party (e.g. because we think that their seminar or networking event might be of interest to you).
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Where your consent is required, we will ask you for such consent separately and clearly. You have the right to withdraw consent to marketing at any time by emailing hello@perform-platform.com Even if we are not required to obtain your consent for marketing purposes, you can still opt-out of receiving marketing communications at any time, by emailing us at hello@perform-platform.com or using the ‘unsubscribe’ link in our marketing emails, so you are still in control.

Legitimate Interests

We rely on our own, and/or or a third party’s legitimate interests, when we process your data for the following purposes:

• ​to send you our updates or other electronic marketing communications which you subscribed to, or otherwise requested;
• ​if you contact us for any reason, to deal with your enquiry (including complaints);
• ​to provide you with a service you, or your employer, requests;
• ​to increase our business or promote our brand through behavioural advertising, and marketing communication by phone or post;
• ​to improve our website and services;
• ​to interact with you professionally (e.g. if you represent our client, supplier or business partner);
• ​to conduct web analytics;
• ​the establishment, exercise or defence of legal claims.

If you submit personal information for publication on our website or another location, we will publish and otherwise use that information in accordance with the permission which you grant to us.

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Legal obligation
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We may process your personal data to comply with our legal obligation. For example, to:

• notify you about changes to our terms or privacy notice;
• ​address your complaint; and​
  
• ​comply with a request from a competent authority.
  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at hello@perform-platform.com If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or structure of our business.

Lawful bases for processing special categories of data

Under the Data Protection Legislation, we can only use special category personal data if we have a proper reason for doing so, for example: explicit consent, vital interests, employment etc.

We rely on explicit consent to process the special categories of data set out above. Consent shall be obtained on signing up to our behavioural profile survey. If you decide to withdraw your consent at any stage of the project, then you may do so by emailing us at hello@perform-platform.com

Where you provide us with your explicit consent, we may process the following special category personal data for the below specific purposes:

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Special category of data
Biometric data

• to provide you with a report on your behavioural characteristics with recommendations on how you can improve your own engagement, productivity and performance in the workplace; 
• if you have been asked to complete this behavioural profile survey by i) your employer ii) an organisation that you otherwise work with/for in any capacity, or iii) an organisation that you are applying to work for as a candidate during a recruitment process (together “Your Organisation”), we will share your report with Your Organisation. Your Organisation may share your behavioural profile with others within the business including with HR, managers, your colleagues and other teams in the business. If you would like more information on how your personal information will be shared within Your Organisation, please speak directly with Your Organisation before proceeding with the behavioural profile; and/or
• to provide anonymised insights to third parties.

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You have the right to withdraw consent at any time by emailing us at peform@duoglobalconsulting.com.

Enquiries related to legal advice

If you contact us because you are looking for a job and require our help, any information submitted to us for that purpose will be used in accordance with our Job Candidate Privacy Notice following on from this notice.

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Who we share personal data with

We may share your information with third parties for the purposes set out in this policy.

We may also share your personal data with providers of cloud-based software we use and with providers of other IT and system administration and maintenance services. We only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure that they can only use your personal data to provide services to us and to you.

We may disclose your personal data to certain third parties if specifically requested or agreed with you.

For example,:

• if you ask us to introduce you to a third party (e.g. an employer, or a professional adviser); or 
• if you have been asked to complete this behavioural profile survey by i) your employer ii) an organisation that you otherwise work with/for in any capacity, or iii) an organisation that you are applying to work for as a candidate during a recruitment process (together “Your Organisation”), we will share your report with Your Organisation. Your Organisation may share your behavioural profile with others within the business including with HR, managers, your colleagues and other teams in the business. If you would like more information on how your personal information will be shared within Your Organisation, please speak directly with Your Organisation before proceeding with the behavioural profile.

We may disclose and exchange certain information with law enforcement agencies and regulatory bodies to comply with our legal obligations.

We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

International transfers

We may transfer your personal data to a destination outside of the United Kingdom. Transfers of data outside the United Kingdom are subject to special rules under the Data Protection Legislation. 

We use cloud-based platforms and tools for the purpose of our marketing activities. The providers of these tools are based either in the European Economic Area (EEA) or the US. The UK Government has recognised the EEA as providing an appropriate level of protection to the data protection rights of individuals in the UK. Therefore, personal data may be transferred freely to the EEA without additional safeguards. For transfers to the US, we may transfer your personal data to organisations certified to the “UK Extension to the EU-US Data Privacy Framework” (the UK-US Data Bridge) under Article 45 of the UK GDPR without the need for further safeguards. For those organisations based in the US that have not signed up to the UK-US Data Bridge, to protect your information, we have taken further safeguards such as entering to an International Data Transfer Agreement (IDTA) or a transfer agreement with the standard contractual data protection provisions (Standard Contractual Clauses) and the UK’s IDTA Addendum (IDTA Addendum). . 

If you want further information on the specific mechanism used by us when transferring your personal data out of the UK please contact us by using the contact methods set out in the How to contact us section of this policy.

How long we keep personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. If you subscribe to our updates, we will hold your data for that purpose until you unsubscribe or otherwise tell us that you no longer wish to receive such communications.

If you enquire or purchase our business-to-business services, we will keep your personal data for marketing purposes for two years from when we last heard from you, unless you opt-out from receiving marketing communications.

If you are a job candidate, we will keep your data collected in connection with the provision of our recruitment services to you as described in our Job Candidate Privacy Notice below.

If you use our behavioural survey, we retain your behavioural profile and data relating to that for as long as necessary to fulfil the purposes we collected it for. If you have been asked to complete the behavioural profile survey by Your Organisation rather than in an individual capacity,  Your Organisation will have their own privacy and data processing policies so please revert to those for more detail.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your rights

You have a number of rights in relation to your personal data, which allow you to access and control your information in certain circumstances (e.g. the right of access, rectification and erasure). You can exercise these rights free of charge, unless your request is manifestly unfounded or excessive (in which case we may charge a reasonable administrative fee or refuse to respond to such request).

Under certain circumstances, you have the following data protection rights:
Access - This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Rectification - The right to require us to correct any inaccuracies in your personal data.
Erasure (to be forgotten) - The right to require us to delete your personal data in certain situations.
Restriction of processing - The right to require us to restrict processing of your personal data in certain circumstances (e.g. if you contest the accuracy of the data we hold).
Data portability - The right to receive, in certain situations, the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party.
To object - The right to object at any time to your personal data being processed for direct marketing (including profiling) or, in certain other situations, to our continued processing of your personal data (e.g. processing carried out for the purpose of our legitimate interests).
Not to be subject to automated individual decision-making - The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

If you would like to exercise any of those rights, please contact us using the contact details provided in the How to contact us section of this policy. Please let us know what right you want to exercise and the information to which your request relates.

For further information on when and how you can lawfully disclose personal data, please see the Information Commissioner’s Office Guide to the General Data Protection Regulation.

Keeping personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


Complaints

We hope that our Data Protection Lead can resolve any query or concern you may raise about our use of your information. You may contact our Data Protection Lead by using the contact methods set out in the How to contact us section of this policy. The UK General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner, who may be contacted at https://ico.org.uk/concerns or by telephone on: 0303 123 1113. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

How to contact us

If you have any questions about this privacy notice, (including any requests to exercise your legal rights) please contact our Data Protection Lead by either:

• email at hello@perform-platform.com; or
• post to Duo Global Consulting, 56 Leazes Park Road, Newcastle upon Tyne, NE1 4PG.
  

Changes to this privacy policy

This privacy policy was published on 23 May 2018 and last updated on 15 May 2024.

We may change this privacy notice from time to time, when we do we will publish the new version of the policy on our website.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

‍Who we are

When we say we, us or our in this privacy notice, we mean The Perform Platform and Duo Global Consulting Limited, a company incorporated and registered in England and Wales with company number 9099851, and whose registered office is at 56 Leazes Park Road, Newcastle upon Tyne, NE1 4PG.

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